* FOR QUESTIONS REGARDING ORDERS PLACED THROUGH AMAZON : MTM products are sold via Amazon direct fulfillment, meaning that we are not directly involved in the Amazon order fulfillment or shipping process. Therefore, we cannot assist with your Amazon order status, or missing or damaged items ordered through Amazon. We CAN help replace broken or missing parts from fully assembled items.Should you have any questions, please provide as much detail as possible, including; item code, Amazon seller, and the issue. We will get back to you with how best to proceed.

FOR QUESTIONS REGARDING ORDERS PLACED ON MTMCASE-GARD.COM : To ensure a timely and accurate response, please include your name, 4 digit order number, and any applicable details. We send notifications via email when orders are received, and again when they are shipped, which will include tracking information provided by the carrier. Our standard shipping window for all carriers is 5-8 days.

We also have answers to a couple common questions on our FAQ page.